Service Contract

You manage your business; let us manage the complexity of your network. Our Service Contracts do just that and best of all require no long term commitment or large capital outlay on your end to get started. Instead you subscribe on a quarter-to-quarter (3 month increments) basis allowing us to demonstrate the value of our offering without "locking you in."

The objectives of the Service Contract:

1. To maintain a secure, reliable, network infrastructure that can adapt quickly to changing business requirements.

2. To reduce the complexity of managing your own network internally.

3. To stabilize budget and help maintain the total cost of ownership

What you receive from the Service Contract:

• Dedicated Support Team

  • One primary network engineer

  • One or more secondary (backup) network engineers

  • 24X7 dispatch team to coordinate tasks
    

• Guaranteed On-Site Response

  • For emergency IT situations that require immediate on-site support in between scheduled visits; a Addar network engineer will respond within 2 business hours or less of request.
    

• Remote Network Administration

  • Quick and easy remote support via terminal services and/or telephone for software and user related issues that do not require on-site support. This feature provides end-users with quick and easy remote support as a cost effective alternative to on-site support.
    

• Routine Maintenance Visits
   

  • Removal of all dust from inside of computer and peripherals.

  • Wash all outside surfaces of computer console.

  • Secure all internal and external computer cables.

  • Optimize system configuration and resources for maximum performance.

  • Remove any device conflicts and system lags.

  • Update virus definitions and run scans.

  • Check for spyware and remove.

  • Install latest operating system updates and security patches.

  • Update hardware and software inventory asset worksheets.

  • Diagnose computer hardware components to ensure they are working properly.
    

• Parts & Labor Discounts

  • Free on all labor services incurred for life of service contract.

  • Up to 10% discount on all parts for any computer hardware, software replacement and/or upgrade materials available for purchase thru Addar distribution channels.
    

• Task Documentation Reports

  • All work performed by us will be documented and provided to you with each invoice for your records.

  • All computer hardware and software changes we make will also be reported and updated in the asset inventory work sheets.

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